FAQ

How long do I have for lunch?

About 15-20 minutes. This should be enough time to walk to Rising Roll (2nd floor of New Cabell Hall), the Corner, or Newcomb, and come back with your food. Don't plan to go to Roots at 12pm, but sometimes even short lines move slowly. If you know you're going to be longer, please send a Slack message to whomever is covering you so they know.

What should I do if I'm going to be late / need to leave early / need to take a phone call / etc.

Send a Slack message to the team!

What should I tell patrons if I don't know how to do something and I can't find an LDT staff member?

Apologize and do your best by Googling to find the answer to the problem. Remember that their stress is not your stress, and that you are not responsible for them getting their project in on time.

What should I do if a student / staff member / professor gives me a hard time?

Let an LDT staff member know afterwards. U.Va. emphasizes a collegial attitude between all its members, as well as a mindset of growth for its students. If you feel you are being treated unfairly, we want to know about it.

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